Customer Service



  • We offer FREE Standard Shipping, Insurance, Delivery Confirmation and Signature Required Notice everyday.
  • Most in-stock items will arrive at your address 3-8 business days after receipt of your order.
  • We also offer 2 Business Day Shipping – $15.00, Next Business Day – $25.00, and Saturday Delivery* $35.00.

*Orders need to be submitted by 12:00 noon CST on Friday to qualify. Call 805-769-6001 for more information or e-mail:


International Orders
Not available at this time.

Special Locations

  • Shipments to APO/PPO addresses require additional processing time after delivery to the military post office.
  • Expedited orders shipping to Alaska and Hawaii require an additional day to deliver.
  • Rural domestic addresses require one or more additional days to deliver.

Customized/Engraved Special Orders

These items may be shipped only via Standard Shipping and usually arrive within 3-4 weeks.


Call us at 805-769-6001 or Live Chat at e-mail:


Don’t love it?  Don’t worry – returns and exchanges are easy.   Follow our simple step-by-step instructions and simply mail the item back.

Returning By Mail (U.S.)

  • Must be done within 10 days of purchase at buyer’s expense.
  • Must first call Customer Service at 805-769-6001 to notify you intend to return or exchange.  Call or leave a message with date and time and your phone number.  Customer Service daily hours are Mon – Sat 10:00 am – 9:00 pm, Sun 11:00 am – 7:00 pm CST.
  • Must include original tags and the original “Athelma’s” receipt and record of method of payment.
  • Please return your package via the carrier of your choice with our return signature required.  For your protection, you must insure the package for the value of the item(s) enclosed.


For the best service and selection, please order your replacement items by calling Customer Service at 805-769-6001

Special Instructions

Please call Customer Service at 805-769-6001 for assistance.

How will my return be processed?

If you ordered by credit card, we’ll credit your account within 14 business days, which will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return.



Open everyday.  Call or e-mail Athelma’s at 805-769-6001 or e-mail

Athelma’s Personal Stylist Will:

  • Shop the entire studio and website to offer the creations that reflect your personal style.
  • When time is of the essence, present only those creations that will work best for you.
  • Recommend colors and contours to enhance your own special glow and features.
  • Assist you in determining your own distinctive vibe and show you how to project it.
  • Work with your time line and budget.
  • Help with ordering custom and special-order pieces.
  • Pick out the perfect present and have it gift-boxed at no extra charge.
  • All for free and never any obligation to buy.

Open everyday.  Call or e-mail ATHELMA’S personal stylist at 805-769-6001 or e-mail